Refund policy

At Nexvilo Nest, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused and in its original, new condition.

  • The product must be returned in its original packaging.

  • The product must include all original accessories, components, and included items.

  • The product must not show signs of damage, misuse, or wear caused by the customer.

  • You must contact us by email before sending any product back.

Important: Although our return window is 30 days, approved return items must be shipped back within 14 days of receiving return authorization from our support team.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at info@nexvilonest.shop with your order number and reason for the return.

  2. Our support team will review your request and provide return instructions.

  3. Once your return is approved, carefully pack the product in its original packaging.

  4. Ship the product back according to the instructions provided by our support team.

Please do not send any products back without contacting us first.

3. Refund Policy

We offer a 10-day refund policy for eligible purchases.

Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.

If your refund is approved:

  • Your refund will be processed within 10 business days of approval.

  • The refund will be issued to your original payment method.

  • Please note that your bank or payment provider may require additional time to make the refunded amount available in your account.

If your refund is not approved, we will notify you by email and explain the reason.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at info@nexvilonest.shop.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the damaged, defective, or incorrect product.

We will review your request and work with you to find an appropriate solution.

5. Non-Returnable Items

Products that have been used, damaged through customer misuse, or returned without their original packaging may not qualify for a return.

Items missing original accessories or components may also be ineligible for a return.

This does not affect any rights you may have under applicable consumer protection laws.

6. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise agreed.

If an item arrives damaged, defective, or incorrect, please contact us so we can assist with the return process.

7. Exchanges

If you wish to exchange a product, please contact our support team at info@nexvilonest.shop.

Our team will review your request and provide further instructions based on product availability and eligibility.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@nexvilonest.shop.

We cannot guarantee cancellation once an order has been processed or shipped.

9. Contact Information

For questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Nexvilo Nest

Email: info@nexvilonest.shop

Phone: +1 206-623-3900

Business Address:

Nexvilo Nest
400 Spring St
Seattle, WA 98104
United States

Our customer support team is happy to assist you with your requests.

Thank you for shopping with Nexvilo Nest!

We appreciate your trust in our brand and are committed to providing quality products and a positive shopping experience.

Nexvilo Nest Team