Frequently Asked Questions
Find quick answers about our makeup mirrors, ordering, payments, shipping, returns, and support. If you can't find what you need, our team is happy to help.
Products
What kinds of products do you sell?
Nexvilo Nest specializes in makeup mirrors. Our range includes tabletop LED vanity mirrors, magnifying mirrors, rechargeable travel mirrors, and wall-mounted LED bathroom mirrors, organized into three collections:
- LED Makeup Mirrors
- Magnifying Makeup Mirrors
- Portable & Travel Mirrors
You can browse them all on our collections page.
What lighting features do your mirrors offer?
Our mirrors feature built-in LED lighting. Depending on the model, you may find multiple lighting modes (such as warm, natural, and cool or white light), adjustable brightness, touch-sensitive controls, and a memory function that remembers your last lighting settings. Features differ from product to product, so please check the details on each product page.
Which mirrors offer magnification?
Several models include magnification. The Large LED Makeup Mirror with 10X Magnification & 3 Lights comes with a detachable magnetic 10X magnifying mirror, and our rechargeable double-sided makeup and travel mirrors offer 1X and 30X magnification. You can browse them in our Magnifying Makeup Mirrors collection.
Are any of your mirrors rechargeable?
Yes. Several of our portable, travel, and magnifying mirrors have built-in rechargeable batteries with USB charging, including USB Type-C on selected models. Battery capacity, charging details, and usage information are listed on each product page. You can browse them in our Portable & Travel Mirrors collection.
Do your LED bathroom mirrors have an anti-fog function?
Our 24-Inch Round, 30-Inch Round, and 24x36 LED Bathroom Mirrors each list an anti-fog or defogging function to help keep the reflection clear in humid spaces. Installation and power options differ by model. For example, the 24x36 model can be connected through a plug or hardwired to a wall switch by a professional electrician. Please review the full details on the product page before ordering.
Will my item look exactly like the photos?
We aim to represent our products accurately. However, colors and appearance may look slightly different on your screen depending on your device and its display settings, so the item you receive may vary a little from what you see online.
Where can I find detailed product information?
Each product page includes a description and a list of key features, such as sizes, lighting modes, battery details, and suggested uses. If you still have a question about a specific product, email us at info@nexvilonest.shop or call +1 206-623-3900 and we will be happy to help.
Ordering
How do I place an order?
Browse our collections, choose a mirror, and add it to your cart. At checkout, enter your shipping and billing details and select one of the payment methods shown. You will receive an order confirmation email once your order has been placed.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at info@nexvilonest.shop with your order number. We cannot guarantee that an order can be changed or cancelled once it has been processed or shipped.
Payments
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express (Amex), JCB, Visa Electron, Discover, and Diners Club. All available payment methods are displayed at checkout based on your order and eligibility. See our Payment Policy for details.
My payment was declined. What should I do?
Please double-check your card details and billing information, then try again. If the problem continues, contact your card issuer. If you believe you were charged incorrectly or still need help, contact us with your order details and we will assist you.
What currency are your prices shown in?
All prices are shown in U.S. Dollars (USD) unless otherwise stated.
Is my payment information secure?
Your payment information is processed through our secure payment processing system. Nexvilo Nest does not have access to or store your complete card number or card security code (CVV). Read our Payment Policy and Privacy Policy for more information.
Shipping & Delivery
Where do you ship?
We currently ship exclusively within the United States. We do not offer international shipping at this time, and orders with shipping addresses outside the United States cannot be processed.
How much does shipping cost?
Standard shipping is free on all orders within the United States. There are no additional shipping charges at checkout.
How long will my order take to arrive?
Please allow an estimated 5–8 business days in total:
- Processing: 2–3 business days after payment confirmation
- Transit: 3–5 business days
Orders are not processed or shipped on weekends or public holidays. These timeframes are estimates and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control. See our Shipping Policy for details.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available. Please allow some time for tracking information to become active after your order has been dispatched.
My order hasn't arrived. What should I do?
If your order has not arrived within the estimated delivery timeframe, please contact our support team at info@nexvilonest.shop with your order number and we will help.
What if I entered the wrong shipping address?
Please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped, so we recommend double-checking your shipping details at checkout.
What if my package is lost or arrives damaged?
If your order appears to be lost in transit or arrives damaged, please contact us. Our support team will work with you to help resolve the issue.
Returns, Refunds & Exchanges
What is your return policy?
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return. To be eligible, the item must be:
- Unused and in its original, new condition
- In its original packaging
- Complete with all original accessories, components, and included items
- Free from damage, misuse, or wear caused by the customer
You must contact us by email before sending any product back. Approved return items must be shipped back within 14 days of receiving return authorization from our support team. Read the full Refund Policy for details.
How do I start a return?
Email info@nexvilonest.shop with your order number and the reason for your return. Our support team will review your request and provide return instructions. Please do not send any products back without contacting us first.
When will I receive my refund?
Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected. If approved, your refund will be processed within 10 business days of approval and issued to your original payment method. Your bank or payment provider may need additional time to make the refunded amount available in your account.
Who pays for return shipping?
For returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise agreed. If an item arrives damaged, defective, or incorrect, please contact us so we can assist with the return process.
What if my item arrives damaged, defective, or incorrect?
Please contact us immediately at info@nexvilonest.shop and include your order number, a description of the issue, and clear photographs of the product. We will review your request and work with you to find an appropriate solution.
Can I exchange an item?
To request an exchange, please email info@nexvilonest.shop. Our team will review your request and provide further instructions based on product availability and eligibility.
Still need help?
How can I contact you?
Email: info@nexvilonest.shop
Phone: +1 206-623-3900
Address: Nexvilo Nest, 400 Spring St, Seattle, WA 98104, United States
You can also reach us through our Contact Us page.